Returns & Exchanges
Nista strives to adhere to the highest quality standards for all its products and their deliveries to our customers. In case you are dissatisfied with your purchase, please refer to our return and exchange policy below.
Eligibility criteria
- Products are not eligible for exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging. Slight variations from pictures will not qualify as defect due to the handmade nature of the products.
- Customized products or special bulk orders are not eligible for returns or exchange.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange unless assessed as damaged.
Exchange Process
If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours of delivery via any of the following channels:
- Call at +91 9560626259, Monday – Friday 9.30 AM to 5.30 PM IST
- Email at customercare@nista.in
- For Damage/manufacturing defect issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
- Please pack the product in its original packaging along with the invoice, labels, tags, boxes, and/or any other inclusions sold as a part of the purchase.
- We will organize a reverse pick up from the address stated in your invoice
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a credit note or refund will be issued for the full amount for the damaged product, per your choice.
- Our credit notes are valid for use only on our website.
Refund Policy
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase. In case you choose to get a refund, a bank transfer will be initiated to the original source of payment at the time of purchase within 7-10 working days from the date of acceptance of the return request.
- The credit note will be valid for six (6) months from the date of issue and can be redeemed on our website.
General Terms & Conditions
- Orders once confirmed, cannot be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or exchange.
- Products purchased prior to sale cannot be exchanged during sale period.
- No refunds are entertained if the customer has provided wrong or incomplete shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
